I would like to take this opportunity to thank you for the excellent job that you and your helper did installing my carpet.  I was very hesitant to have carpeting installed because of all the collectibles and old, heavy furniture that I have and treasure.  In my heart I knew that things would just get abused and broken, but I was wrong.

You took down each door and removed every item with such care that you would have thought that it belonged to you.  There was not a mark on a wall or a scratch on the woodwork.  That amazed me.  Most of all, I was impressed on how quickly and professionally the carpet was installed.  When you were through installing, everything was cleaned up, vacuumed and put back into its place as if the furnishings had been suspended in air and the carpeting installed beneath it.  I was so thrilled with my choice in carpeting and the new look that my home has taken, that I had to take the time to write and tell you what amazing work you do.

I also realize that customers never have a problem writing complaint letters, but when it comes time to write a letter of praise, they never seem to have the time.  I wanted to take the time to praise you both for a job well done.